Frequently Asked Questions

If an item is out of stock, we will try to restock it as soon as possible.

Yes, except in the case of products that are hand crafted in which there may be slight differences in the final product. Also, lightning effect and fit on model sometimes affect the perception of a garment.

‘Liv & Eve only sells items in new condition but in the rare event that you receive a defective item, please contact Customer Service on:

• +234 915 437 9001
• info@livandeve.com

If you accidentally receive an item that you did not order, please contact Customer Service on:

• +234 915 437 9001
• info@livandeve.com

We offer the following payment methods:

• Online Payment (Mastercard, VISA, Verve)
• Bank Transfer

Your credit card may be refused for any of the following reasons:

• The card may have expired. Check that your card is still valid.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
• The details entered could be incorrect. Check that you have filled in all the required fields correctly.
• The network might be bad.

Yes, Your data is transmitted using SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during commercial electronic transactions.

Standard delivery: In 1-2 business days

Yes, as long as it is in perfect condition and has all its labels on it.

Keep this following in mind:

• If the size or product you would like to exchange is unavailable you will be given a store credit to purchase a new item of the same amount.